FAQs

You will receive an order shipped confirmation with tracking number.  For specific questions, you can contact our customer support team.

Confirm that every part of your order has shipped. If your order has a tracking number, contact the shipper to confirm your package’s location. If your order is classified as “delivered”, contact our customer service team.

We stock a large selection of standard items and products specifically for our customer’s unique application. We also ship product directly from overseas to our customers – depending on the unique requirement of the customer.

No. You can place COD orders, pay with Mastercard or Visa, or open a customer account to receive credit terms.

Smaller orders are best placed through our local distributors. If your local distributor does not carry the product you’re looking for, we can assist. Larger orders of custom products do have minimum order quantities (MOQs), but in many cases we can offer lower MOQs for trial orders. Please contact your local sales representative for a distributor in your area. If you are unsure of who your local sales representative is, please contact us directly.

Return Authorization Procedure

1)     Contact your Customer Care Representative

E-mail:  swilson@comtradsourcing.com or customercare@comtradsourcing.com

FAX: (905) 625-6798 OR (905) 625-0133

Tel:   US Toll Free: (866) 200-0564 or (905) 625-0564

x213 (Eastern USA)    x212 (Western USA and Canada)

2)      Obtain an RTA Number and a RETURN AUTHORIZATION FORM. Do not return any product to a COMTRAD warehouse unless it is authorized by COMTRAD with an RTA Number and a RETURN AUTHORIZATION FORM.

3)     Attach a copy of the original packing slip, invoice or purchase order of the products with the return.

Terms and Conditions for Returns

1) Products must be returned in their original packaging for credit.

2) Products must be returned within 10 days of the submission of the Return Authorization Form.

3) A 10% restocking fee will apply to all returned goods unless the return was the result of a COMTRAD error or product issue, and is agreed upon in advance.

4) Freight is the responsibility of the parties returning the products. For warranty returns, Comtrad will issue replacement parts free of charge and cover shipping costs associated with sending the new materials.

Installation Instructions for a given hardware product are available for download on the relevant product page of the Functional Hardware section. You can search by part number or use the category filters to find the product you’re looking for and the associated instructions in pdf format. If you don’t find what you’re looking for, contact us and we’ll be happy to help.

The range is 3mm to 6mm

The standard set-back for the baseplate of the long-arm hinge is 37mm

To achieve a full overlay, use a full overlay hinge and calculate the baseplate thickness and the tab distance to achieve the desired overlay. Refer to the overlay chart for more information.

To achieve a half overlay, use a half overlay hinge and calculate the baseplate thickness and the tab distance to achieve the desired overlay. Refer to the overlay chart for more information.

Half overlay refers to the hinge overlaying half of the end panel, while 1/2” overlay is the measurement of the door overlaying the end panel or face frame.

Inset on a frameless design is achieved by moving the baseplate from the standard 37mm setback plus the thickness of the door. For example, if you are using a 19mm thick door you would set the baseplate back 37mm plus 19mm – for a total of 56mm.

Compact hinges have a specific tab distance of 3mm. This is a single pivot hinge that has limited tab distance. The short arm hinge is different than the compact and is similar to the frameless hinge series that has a multi-pivot opening and closing mechanism. This hinge has a 3mm to 4mm tab range.

The hinge cup hole is 35mm. The hinge can be doweled with 8mm dowels or for use with wood screws. The hinge cup dowel or wood screws have a 45mm hinge cup spread between the two.

Refer to the overlay chart for more information.

The side clearance of drawer slides varies by model. Most ball bearing slides have 13mm clearing per side, however some heavy duty ball bearing slides use a 19mm side clearance on both sides.

There are a few ways to mount ball bearing drawer sides, either with metal rear brackets or adjustable rear plastic brackets. For undermount slides, there are rear metal brackets as well as rear adjustable plastic brackets.

Use the manufacturers specification for drawer construction.

Use the manufacturers specification for drawer construction.

Please send us your order request along with your contact information, location, e-mail and contact number.  A quote will be provided by our nearest distributor or one of our Comtrad Sales Representatives.

Comtrad has built relationships over the past 40 years with a network of trusted overseas vendors. In working with us, you gain access to a guaranteed level of quality and pricing that you could not achieve independently. We protect our customers from the financial risk of sourcing overseas by covering up-front costs and acting as quality assurance. We take the risk out of overseas sourcing.

The cost of our sourcing services are built into the final price of the product sold.